Delivery Information

Your delivery and returns policy

Delivery to UK and Ireland on orders under £200.00 contact info@sewingmachinesni.com

Free delivery to Ireland on orders over £200.00

When you receive your new item it is very important to keep the original packaging and box just in case you have to return the item for service or repair. We cannot be held responsible for any damages caused in transit if the item is not returned in its original packaging and box.

Sometimes problems with sewing machines and overlockers can be due to user error. Customers who have purchased their machine from SEWINGMACHINESNI.COM can telephone us on the following number 028 90326002 for free help and advice.

 Faulty Goods

If your new item needs attention due to faulty parts and/or poor workmanship (for a period up to six months) we can arrange for the item to be collected and returned to you.  If you have a problem contact us on 028 90326002.

 

Non Faulty Goods

If you wish to return your goods to us we reserve the right to charge you £19.99 for their collection and return to us.

If for any reason you need to return an item within seven working days from the date of your delivery, please call and advise us what product and for what reason you need to make a return. We will then arrange for the goods to be collected by our courier within seven working days. The charge for collecting and returning your goods to us is £19.99.

This reflects our actual costs to fulfil this process. As described in the distant sellers act you as the customer have a duty of care for the products while they are in your possession. If products are damaged or used by you and then returned, a charge will be made to return the product to its original condition. If this is found to be uneconomical by an engineer no refund will be made to you. Your statutory rights are not affected.